Lumen Automations helps body shops recover missed calls, respond to estimate requests faster, automate appointment reminders, follow up with customers, request reviews, and keep more repair opportunities from slipping through the cracks.
Most body shops are not losing customers because there is no demand. They lose revenue when calls are missed, estimate requests sit too long, repair appointments are not confirmed, and follow-up depends on manual work.
Customers ask about collision repair, dents, paint work, bumper damage, insurance claims, rental timing, pricing, and availability. If nobody responds quickly, they may choose another shop.
Missed estimates, late cancellations, and unconfirmed drop-offs create gaps in the schedule when confirmations, reminders, and rescheduling messages are inconsistent.
Estimate follow-up, insurance claim updates, repair status messages, review requests, and past customer reactivation are easy to miss when every step is tracked manually.
We build automation around the workflows that directly affect lead response, estimate follow-up, appointment booking, customer updates, reviews, repeat work, and body shop growth.
When your body shop misses a call, customers can receive an instant text response so estimate and repair opportunities do not disappear.
Automatically follow up with customers who ask about estimates, collision repair, insurance claims, paint work, dent repair, bumper damage, pricing, or availability.
Send automated reminders before estimates, vehicle drop-offs, repair appointments, paint work, inspections, rental coordination, or pickup windows.
Follow up after completed repairs to request reviews, reconnect with past customers, and keep your shop top of mind when they need future body work.
If your body shop relies on calls, estimate requests, repair appointments, claim updates, reminders, reviews, and referrals, there are likely simple workflows that can be automated quickly.
Build My Body Shop Workflow